We have a 7-day return request policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@sgdpetpark.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@sgdpetpark.com
Damages and issues
Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
- We have a 7-day exchange request policy, which means you have 7 days after receiving your order to raise a request for exchange.
- Ensure the product requested to be exchanged remains in the condition as received.
- Store credit shall be provided in your account wallet in case the product you want against the exchange is not available in store at the given time. This store credit will be valid for 1 month.
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.